Mortgage Office and Quality Supervisor
Responsible for the day to day running of the office and its functions - must develop a detailed knowledge of the businesses policy & procedures.
Carry out administrative duties to facilitate the operation while spotting improvements that could be made and plan accordingly.
Work with existing sales staff to support and grow the business.
Communicate well with higher management & assist with planning, development and implementation of projects.
Responsible for the office environment including office supplies and equipment.
Taking responsibility for elements of new projects - Planning, developing, Implementing & Training.
Responsible for the HR file for staff induction - Contracts, Reference Requests, Login details for internal/external systems, DBS Checks.
Manage staff adherence and holiday requests.
Aftersales & CRM Maintenance
Maintain internal CRM's & record the sales of financial products to clients.
Produce sales and quality reports in line with company requirement and distribute accordingly.
Produce Aftersales Documentation
Produce client packs in relation to products taken.
Manage the receipt of written communication from insurers and lenders relating to client products. Update CRM accordingly.
Perform call monitoring & file reviews in line with company sales policy and produce output report for management.
Review evidence and case notes & respond to client complaints on behalf of the business in line with complaints procedure.
The successful applicant will demonstrate middle management experience and have a knowledge of the mortgage industry. A full CeMAP would be an advantage, but it is not essential.
Pendry Selection Services, the foremost national and international Talent finders are handling this vacancy for a special Client. If you live in the right area and have the right experience, call us today, or email us your cv. Relevant enquiries will be acknowledged within 24 hours, but you MUST bring something special to the table
- Financial Services
- Human Resources
- Mortgage Broker
- Office Manager
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job
"Office Assistant jobs in London"
'Saved search name'