Mortgage Arrears Specialist

Posted 5 days ago by Stellar Select Limited
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Job Title: Mortgage Arrears Specialist

Location: Hampshire, with potentially some flexibility to work from home 2 days a week

Salary: Up to £32,000

Working hours: 35 hours. Monday - Friday 9am - 5pm


  • 11% non-contributory pension
  • Private healthcare
  • Life assurance x4
  • 25 days holiday
  • 75% income protection
  • Discretionary bonus
  • Lots of staff perks and incentives

About the role of Mortgage Arrears Specialist

Our client is a Specialist Mortgage Lender who service their mortgages in-house. This is an exciting opportunity for a candidate who has mortgage servicing and/or mortgage arrears experience to join a growing team. You will be the first point of contact for existing mortgage customers in regard to the servicing of their existing mortgage and handling any arrears. You will be required to deliver a high standard of customer service over the phone and in writing, whilst working to internal processes, agreed timescales and regulatory requirements.

Responsibilities for the position of Mortgage Arrears Specialist

  • Work to agreed objectives, service standards and deliverables.
  • Ensure relevant documentation and information received is checked for adherence to policy and criteria.
  • Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.
  • Provide a prompt reply to all written correspondence.
  • Develop positive working relationships with colleagues.
  • Adhere to internal/external compliance, credit review and audit requirements.
  • Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF).
  • Use initiative to resolve queries outside own area of expertise.
  • Train and mentor new team members.
  • Take responsibility for your own learning and development.
  • All other associated duties and responsibilities and carry out any tasks as required by management.

Experience required for the position of Mortgage Arrears Specialist

  • Proven experience of mortgage administration and customer service is essential.
  • Proven experience of arrears collections and/or mortgage securities and titles is essential.
  • Proactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams.
  • Excellent communication skills, both written and verbal.
  • PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.
  • CeMAP preferred or a willingness to study.

For more information regarding the role of Mortgage Arrears Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Required skills

  • Arrears
  • Collections
  • Lending
  • Mortgage
  • Servicing

Reference: 44778502

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