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Mortgage Adviser - Team Leader

Posted 4 April by Stellar Select Limited Easy Apply Featured Ended

Job Title: Mortgage Advisory Team Leader

Location: London, Hammersmith

Salary: £40,000 - £50,000 depending on experience

Benefits:

  • Private healthcare
  • Pension scheme
  • 25 days holiday (plus bank holidays)
  • Heavily subsidised café
  • Company social events
  • Generous training budget
  • Annual discretionary bonus
  • Flexible benefits scheme (health, dental care, massages and physio, gym membership)

Hours: Working 5 days a week across Monday to Sunday covering shifts that are between 9am - 9pm (40 hours per week)

About the Role

We have an exciting new role for a Mortgage Advisory Team Leader who join our client who are a new and revolutionary online remortgage advisory business who are due to launch shortly. The role will hold responsibilities for a range of tasks including supporting and leading a team of mortgage advisers to deliver excellent customer experience and quality mortgage advice, sharing feedback and recommendations for improvements, supporting with complex customer case management and being passionate about technology, empowering customers and being involved in a ground-breaking new business.

Responsibilities and Experience required for the role of Mortgage Advisory Team Leader

  • Lead, coach and develop of circa 8 mortgage advisers creating an atmosphere in which they can flourish
  • Act as a whole of market mortgage guru (e.g. product, lender & criteria knowledge) and be the bump up person if cases get
  • Carry out one to one meetings with your advisers
  • Work with T&C Manager to 'coach up' any CAS performance gaps
  • Lead team training sessions both informal and formal
  • Oversee the update to all training and process manuals
  • Identify future talent and support them to reach their full potential
  • Work collaboratively with the Product and Tech Dev teams to build a customer proposition that is what our customers want
  • Seek to automate operational inefficiencies & track success factors
  • Collate, analyse and challenge case and adviser MI to constantly raise the performance bar
  • Assist the COO with building out the Operational Control Framework within the mortgage adviser team
  • Support customers with mortgage advice, recommending products based on their individual circumstances
  • Gain valuable customer feedback and insight, which will shape how we grow as a business
  • Drive us to do brilliantly for our customers, influence and inspire those around you to do the same
  • Ensure your use of systems is excellent, you show great attention to detail and adherence to compliance standards
  • Maintain your professional qualifications and industry knowledge
  • CeMAP 1, 2 and 3 is essential
  • Previous team leader/manager experience will be a distinct advantage
  • Full mortgage qualification and competent status achieved within 2 years of entering a Financial Services sales role
  • Good aptitude for numbers and comfortable working with data, evidenced by academic qualifications (ideally)
  • High ethical standards and motivation to adhere to compliance standards
  • Massive customer focus and drive to put the customer at the heart of all you do
  • Strong drive and great work ethic
  • Brilliant communication standards and ability to engage with customers and colleagues
  • Passion for this venture and contributing to its success

For more information regarding the role of Mortgage Advisory Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Required skills

  • Mortgage Advisor
  • Mortgage Broker
  • Team Leader
  • CeMap
  • Mortgage Consultant

Reference: 34824542

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