Monitoring & Response Centre Operators / Call Handler / Older People / Vulnerable People
32 hour per week posts available
Up to £20,247 per annum pro rata*
Want to make a difference to the lives of vulnerable people?
Our client is seeking to appoint Monitoring and Response Centre Operators for their Monitoring & Response Centre, based in Kidderminster.
They provide a range of services to older and vulnerable people 24 hours a day through their Monitoring and Response Centre. Using the very latest telecare call handling software their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Their centre also provides a range of call handling services to other organisations ensuring a varied and challenging role.
Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join them and on-going training to support your development.
As part of their team of Monitoring & Response Centre Operators your shifts will form part of a 24-hour rolling rota.
Our client also has relief positions available. Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.
*The salary amounts stated above are based on a 40 hour working week. Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is £23,149 per annum pro rata.
Employees must have satisfactorily completed 16 weeks of their probation period before being considered for other posts within the organisation.
Closing date for receipt of completed application forms is Monday 12th February 2018.
Interviews will take place 20th, 21st and 23rd February 2018.