This South London council is looking for a Mobility Officer to carry out the following duties:
1.1 To undertake administrative duties in relation to the issue of blue badges, freedom passes, taxicard, disabled parking bays, disability registration and other similar schemes as required.
1.2 To give information and advice regarding eligibility for concessionary travel and other disability related schemes to Directorate/Council staff, outside agencies and the public.
1.3 To determine whether applicants meet the eligibility criteria for each scheme under the direction of the Mobility Manager.
1.4 Responsible for inputting and retrieving data on various computer packages/ spreadsheets for statistical information and a record of activity.
1.5 To ensure that the main access point is well stocked with leaflets and application forms for concessionary travel and other disability related schemes and ordering blue badge booklets/leaflets ensuring sufficient stock.
1.6 To assist the Mobility Manager in working with Parking Enforcement and Corporate Anti-Fraud Team in the management and reduction of blue badge misuse.
1.7 To undertake the full range of administrative duties as directed.
2.1 To ensure that at all times work undertaken actively promotes the Council’s Equal Opportunities Policy in relation to service delivery.
2.2 In discharging the duties of the post, to have due regard to the provisions of Health and Safety at Work legislation.
2.3 To ensure the fullest use of electronic equipment to support service activities, and to contribute to the development of improvements and to enter and retrieve data as required. This will include uploading data to the Transport for London database.
2.4 To ensure compliance with all systems, financial, personnel, administrative, etc. as directed by the Mobility Team Manager.
2.5 To ensure that all work meets statutory requirements and complies with Council policies and procedures e.g. Data Protection.
2.6 To undertake all necessary liaison and communication, inside or outside the Council, in the effective discharge of the duties of the post. To provide a telephone answering service, when and where appropriate.
2.7 To remain polite, courteous and sensitive in dealing with members of the public and colleagues, and to resolve routine customer enquiries, complaints to ensure customer satisfaction.
2.8 To work alongside the Mobility Team Manager to design and implement new admin procedures and practice to meet changing local and statutory need.
2.9 To participate in the Council’s supervision and Performance Review & Development (PRAD) process.
3.0 Attend team meetings and other internal and external meetings on behalf of Mobility Team Manager.
3.1 To be responsible for recording cash / cheques received its safe storage and regular payment to Corporate Finance under the direction of the Mobility Manager
3.2 To be responsible for the safe storage of blue badges and other secure stationary, documents and data under the direction of the Mobility Team Manager.
3.3 To undertake any other duties commensurate with the grade.
For more information please contact Simone at Social Care Locums or feel free to visit our website to upload your CV.