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Mobile CRM Executive

Posted 27 February by First Choice Recruitment Easy Apply Ended

Responsibilities:

  • Lead the CRM mobile strategy, planning and execution - working closely with the CRM Managers, VIP Manager and Executives for each market.
  • Identify the right metrics to track and put the right tools in place to measure campaign effectiveness.
  • Ensure alignment between the mobile marketing strategy and the overall CRM strategy
  • Implement communications using the wide variety of CRM tools - email, SMS, push, calls and on-site. Campaign implementation to be tightly controlled, reviewed and planned to ensure adherence to timings and excellence in execution.
  • Provide performance reporting (at campaign and customer level) to Head of CRM and other stakeholders, with a view to optimising commercial return and engagement on all communications. This should be on a weekly and end of month basis as well as on an ad hoc basis when required.
  • On an ongoing basis, design and deliver tests across all communications to improve engagement and impact. Adopt a test, learn and control approach to ensure continuous optimisation of results.
  • Ensure thorough QA of all campaigns - following QA guidelines closely.
  • Assist with CRM project and task initiatives on an ongoing basis - acting as a key support for the team, CRM Managers, VIP Manager and Head of CRM
  • Identify key opportunities to enhance the player experience and improve retention rates and profitability including cross sell opportunities.
  • Take ownership of CRM related incidents through to resolution.
  • Ensure all communications meet advertising, regulatory and legislative standards

Requirements

  • University degree or college diploma in a related field
  • Exceptional written and verbal communication skills
  • Ability to act on changing priorities - flexibility and openness to change are key.
  • Strong analytical skills. Ability to analyze data and make recommendations
  • Ability to work in self-directed, fast-paced, results oriented environment
  • Strong interest in and passion for interactive products, specifically mobile and online
  • Must have executed successful mobile CRM campaigns.

Required skills

  • CRM
  • Marketing Campaigns
  • Mobile Marketing

Reference: 34568172

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