Midwife (Nursery & Midwifery Council registered - 12 month maternity)
Midwife (Nursery & Midwifery Council registered - 12 month maternity cover)
Location: Chiswick, W4
Operational Days: Monday - Friday (3 days per week), (no weekend work)
Operational Hours: 8am-8pm (36 hours + 4 hours bank work)
Salary: £30K + Excellent Benefits
Employment Status: Contract, 12 month maternity cover.
Be part of something special.
When you join us, you’ll become part of a well-established company that looks after its employees just as well as its clients and customers.
HGS is a leader in providing cutting edge customer experience and helping our clients to become more competitive. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology. HGS operates on a global presence with 40,000 employees in 66 worldwide locations.
HGS has three centres of excellence across the UK, including Chiswick, Preston and Selkirk. Due to continued growth, we are looking for new ambitious colleagues to join our award-winning team. Our company is all about providing excellent customer service for our client’s end-customers, therefore we are looking for individuals who share our passion for providing great experiences!
Be supportive. Be personal.
We’re looking for people who can communicate confidently and listen intently whilst working out how to solve enquires to keep our customers happy.
You will be working on behalf of one of our clients, to provide an efficient, high quality service to parents/parents to be, the wider family unit and health care professionals.
You will be provided training to be able to advise parents with various baby and toddler related issues. You will bring your knowledge and experience from your clinical background in order to support and inform women and their families in a kind, empathetic and empowering manner.
You will ensure responsibility for own actions and being accountable for all activity undertaken as per the NMC code of conduct. This role is suited to a midwife with at least one year post registration clinical experience.
You should have a natural flair for conversation, genuine empathy and the resilience to address customer issues. You’ll become a specialist in your area so you’re more likely to resolve our customers’ issues quickly.
As a Midwife you’ll often be the very first point of contact for our customers, you’ll need lots of patience, but with your unflappable nature and personal approach, you’ll calmly reassure them that you’re there to help. You will be varied, dealing with various customer queries. This could be through different channels, i.e. video chat, live chat, handing inbound calls, responding to emails or white mail (letters), responding to social media forums, or making outbound follow up calls.
The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day. You’re surrounded by brilliant colleagues who love what they do and encourage and support each other. The atmosphere in the contact centres is lively and fun - there’s always something going on to entertain you or get involved in, and with our training and support, there are lots of opportunities to build and grow a long term career.
To be a brilliant Midwife, you’ll need to have:
• Excellent listening skills and natural empathy
• Midwifery qualification (minimum 1 year post registration clinical experience)
• A genuine passion for customer service
• A professional telephone manner
• Strong communication skills, with a natural flair for conversation
• Resilience, understanding and patience
• Effective time management
• Offering reassurance, advice and information in an empathetic, enthusiastic and friendly manner
• An openness to feedback and confidence working with others
As an employee, you can look forward to the following:
• Salary of £30K (paid monthly).
• 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure).
• A contributory pension scheme.
• Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance!
• Free parking, and overflow lot (5 min walk).
• Childcare vouchers
• Eye care vouchers
We're committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at HGS.
Generally, our contact centres are open between 8am and 9pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours.
At HGS, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our clients, customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
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