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MI & Forecast Analyst

Posted 5 January by Contact Centre Partners Ended

Contact Centre Partners is supporting the recruitment of an MI & Forecasting Analyst for our Midlands based client.

You will be well versed in advanced excel with experience of modelling manual forecasts and also be a proficient user of WFM technology; ideally Impact 360. A demonstrable understanding of the use of Erlang for resource planning is also advantageous.

It is a requirement that candidates are strong team players with an inclusive work ethic and have the ability to form strong working relationships and communication lines with various key operational stakeholders.

A minimum of 18 months experience of front and/or back office forecasting is required within a contact centre operation.

To be considered for this role, you will be required to undertake a credit check so candidates with any CCJ cannot be entertained.

Required skills

  • call centre
  • resource planning
  • MI
  • forecasting
  • contact centre
  • insight
  • forecast

Reference: 34150275

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