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Metering Services Advisor

Posted 7 February by Ascendant Recruitment Ended

TEMP TO PERM

Metering Services Advisor

£8.25 - 9.00 per hour

PURPOSE OF ROLE

Provide a high-quality service to our Field force, end-user Customers and the utility industry by ensuring that the installation and maintenance of metering equipment is managed in line with industry and contractual requirements 

Key Responsibilities

  • Deal with queries from other industry parties relating to the data we hold
  • Aid in the resolution of any contractual non-conformities through escalation and assistance
  • Support the other departments in dealing with customer queries
  • Manage and understand the expectations of the customer and to ensure service lines are adhered to
  • Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these
  • Process data in accordance with our contractual deadlines
  • Ensure field activities are completed in line with contractual timescales and industry requirements
  • Attend, where relevant, any customer meetings to promote and provide technical detail on metering services
  • Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets

Personal Specification

  • Customer focused; can identify and respond to customer’s needs
  • Good problem-solving skills, able to grasp problems quickly and draw informed conclusions
  • Able to work in a complex environment with conflicting demands
  • Anticipates issues and is pro-active in dealing with them
  • Can manage own time to meet daily requirements
  • Flexible, willing and able to cope with change with the ability to work under pressure
  • Positive and enthusiastic with a can-do attitude
  • Conscientious, accurate and diligent

IF YOU HAVE THE RELEVANT SKILLS AND EXPERIENCED OUTLINED ABOVE PLEASE APPLY! PLEASE ONLY APPLY IF YOU ARE AVAILABLE TO START WORK IMMEDIATELY!

Required skills

  • Customer Queries
  • Data
  • Maintenance
  • Queries
  • Resolve Issues

Reference: 34033617

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