Membership & Visitor Welcome Supervisor
We’ve got a fantastic opportunity to work with our Membership and Welcome team, helping them to deliver excellent service, and a professional welcome to every visitor, every day. You’ll ensure your team are informative, engaging and know how to promote our membership, helping us deliver our challenging membership targets.What it's like to work here
Wasdale is a draw for many visitors with England’s highest mountain Scafell Pike and deepest lake Wastwater, the main focus of your role will be in and around our main carpark in Wasdale, helping visitors and enhancing their visit. You will have the opportunity to experience and appreciate the beauty and breath taking scenery of Wasdale in all weathers.What you'll be doing
Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the Lead Ranger to help the team achieve membership targets, as well as delivering your own.
You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for ensuring that the site and facilities are kept looking at their best to provide the best visitor welcome that we can. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding both locally and nationally.
Please also read the full role profile attached to this advert.Who we're looking for
In order to be successful in this role, you’ll need to have:
- Outstanding customer service skills
- Experience of working in a retail or tourism environment
- Ability to supervise, inspire and motivate a team
- Confidence working with sales and membership targets
- Genuine enthusiasm for working with people
- Good understanding of the National Trust and what we do
- Initiative and ability to work alone
- Recruiting and training new team members
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!
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