Membership & Visitor Welcome Assistant

Posted 2 January by National Trust
Ending soon

Summary

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

We have 3 positions available as Membership & Visitor Welcome Assistant at Sizergh. One role will be working 660 hours, and the other 2 positions will be working 1,000 hours. Please note that the roles are based on annualised hours where the number of hours you work each week may vary to meet operational need - further details will be discussed at interview.

What it's like to work here

Sizergh is an imposing medieval house situated at the gateway to the Lake District. The 1,600-acre estate includes our largest limestone rock garden and a national collection of ferns. Restoration projects within the house and garden have created opportunities in all areas, particularly within the extensive gardening operation and visitor experience. This is a lively property with a varied events programme and thriving café, and the property are looking for team members with energy and enthusiasm.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Who we're looking for

To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience

The package

Benefits

Find out about the benefits we offer to support you on our NT benefits page (click on the link in the grey box from our advert page).

Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Reference: 36921577

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