Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.
What it's like to work here
Penrhyn is a Victorian house disguised as a huge neo-Norman castle, with a varied programme of events that bring this unique property to life. As part of the fun and creative team, you'll always have new projects on the go. Penrhyn’s history is staged upon slavery, slate, splendour and strikes and we’re currently working on transforming how we tell this special place’s story to move, teach and inspire our visitors. Penrhyn’s key attractions include its State Rooms and the 'hidden’ and 'untouched’ rooms in the Keep. The stunning 60-acre grounds include a Victorian walled garden and boast views across Snowdonia.
What you'll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.
Who we're looking for
To be fantastic in this role you’ll need:
- Genuine enthusiasm for working with people
- Excellent customer service skills
- The ability to work to sales targets, and confidently sell our membership benefits
- Good understanding of the National Trust and what we do
- A willingness to learn new skills, and a can do attitude
- Experience of working in a customer service or sales team
- Some cash handling experience
Find out about the benefits we offer to support you on our NT benefits page (click on the link in the grey box from our advert page).
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!
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