Membership & Visitor Welcome Assistant

Posted 6 March by National Trust

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

Specific working patterns will be discussed at interview.

What it's like to work here

Coleton Fishacre, a 1920’s Arts and crafts-style house, with elegant Art Deco interiors which encapsulate the spirit of the Jazz age. With RHS accredited gardens, viewpoints out to sea, paths weave through glades past tranquil ponds, and tender plants from the Mediterranean, South Africa and New Zealand, come and join our team who like our plants, thrive in this unique and sheltered location.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Who we're looking for

To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Required skills

  • Customer Service
  • Ready to Learn
  • Sales
  • Cash Handling Experience
  • Exceeding Targets

Reference: 34614545

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