This job has ended. Find similar jobs.

Membership & Visitor Welcome Assistant

Posted 27 February by National Trust Ended

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

What it's like to work here

Fountains Abbey and Studley Royal is recognised by UNESCO as a World Heritage Site of outstanding international importance. Visitors have been drawn to this special place for hundreds of years, and the abbey ruins are one of the most iconic views in the North of England. But that's only one part of the story. The breath-taking water garden of Studley Royal is at the heart of the World Heritage Site, and it's a key focus for the team to raise its profile to be equal to that of the abbey.

Visitor experience is at the heart of what we do, and the team are rightly proud of their visitor enjoyment ratings. There is a busy annual programme of conservation and restoration work across the 800 acre site, and there are ambitious plans to develop the infrastructure at this popular property, which attracts over 600,000 visitors a year. This is a great place to work and an exciting time to join the friendly 75-member team and over 400 volunteers, who are looking for engaging customer-focused people who will bring energy and ideas to this vibrant property.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Who we're looking for

To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Required skills

  • Customer Service
  • Sales
  • Cash Handling Experience
  • People Skills
  • Willing to learn

Reference: 34568529

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job