This job has ended. Find similar jobs.

Membership & Visitor Welcome Assistant

Posted 26 February by National Trust Ended

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

We have two vacancies to join the team at Lanhydrock for the 2018 season (this role IRC62821 and IRC62819). Whilst they have the same job title and have overlapping duties, there are distinct differences between the two.

Membership and Visitor Welcome Assistant (660 hours)

This role is part of a wider Welcome team who work outdoors every day. Your primary duties will be to help look after the visitor welcome in our car parks across the property; visitors who arrive in cars, by coach and those who want to use our cycle trail facilities. It will include taking every opportunity to increase membership sales. The role includes regular weekend working.

What it's like to work here

Lanhydrock is a magnificent late Victorian country house set among extensive gardens and a wooded estate. This flagship property has a long visitor route which offers fascinating insights into Victorian life. The 50 strong staff are very proud of their visitor enjoyment rating and are looking for colleagues who are similarly customer focused to join them. Within the 25-acres of formal gardens is a thriving plant nursery which supplies National Trust properties across the coun

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Who we're looking for

To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking


Required skills

  • Customer Service
  • Sales
  • Cash Handling Experience
  • Willing to learn
  • Can-do attitude

Reference: 34557115

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job