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Membership & Visitor Welcome Assistant x 3

Membership & Visitor Welcome Assistant x 3

Posted 23 February by National Trust
Ended
To be fantastic in this role you’ll need:Genuine enthusiasm for working with peopleExcellent customer service skillsThe ability to work to sales targets, and confidently sell our membership benefitsGood understanding of the National Trust and what we doA willingness to learn new skills, and a can do attitudeExperience of working in a customer service or sales team Some cash handling experience Membership & Visitor Welcome Assistant x 3Porth y Swnt is an exciting visitor experience showcasing the special qualities which make the Llyn Peninsula so unique in terms of history, culture and environment. It’s a place to explore, learn, reflect and enjoy a glimpse of what Llyn is all about as well as get ideas for activities, walks, attractions and things to do on the peninsula. Porth y Swnt, along with the Henfaes car park is a busy National Trust hub in the centre of Aberdaron. We work closely with local communities through school visits and events and offer visitors a base to get involved with a variety of activities. From exploring the visitor experience, kayaking or walking the coastal footpath to joining in with rockpooling on the beach, giving the Welsh language a go, or heading out on a guided bike ride- you will be promoting all these things and more to make sure all our visitors have an amazing time in the area. As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You will help to deliver the day to day operations at Henfaes and Porth y Swnt (car park and visitor experience) including managing visitor flow and ensuring a warm and relaxed welcome at visitor reception points. You will develop and maintain good working relationships with local communities, neighbouring businesses and organisations. You’ll be asked to confidently sell membership, as well as collecting admission fees, use tills and provide accurate financial returns. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. You will develop an outstanding knowledge of Porth y Swnt visitor experience, Aberdaron and the Llyn Peninsula. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy. You will actively promote and be involved with a variety of activities and events for a broad range of visitors including families and children, creating lasting memories and encouraging repeat visits to sites across the National Trust. You’ll also ensure high standards of presentation across the site, carrying out litter picking and cleaning tasks. You will be comfortable regularly working weekends and bank holidays. Please see the attached role profile for further information and more detail on the knowledge, skills and experience needed. 89206IRC89206

Reference: 39865425

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