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Membership & Visitor Welcome Assistant x 3

Membership & Visitor Welcome Assistant x 3

Posted 19 February by National Trust
Ended
Summary

Do you love working with people from all ages and backgrounds? As the Evening Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

What it's like to work here

Situated just outside Gateshead, this 18th century landscape garden and wildlife haven is loved by the local community. Weekly activities, play trails, and an adventure playground have made Gibside popular with families, and visitor numbers have doubled in the last five years. Our lively 'Summer Nights' evening opening offers local ales, comfort food and a play space for the kids. The staff welcome people with lots of energy to join this friendly garden landscape, situated on the edge of the city.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

The role will predominantly be evening shifts covering Friday and Saturdays throughout late spring to late summer.

Please also read the full role profile attached to this advert.

Who we're looking for

To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
The package

Benefits

Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Reference: 37301724

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