Do you love working with people from all ages and backgrounds? Can you engage with people quickly and share your passion for our cause? We need enthusiastic, sales focussed, friendly people to be part of our membership recruitment team. Membership is vital to the ongoing work we do, so you’ll be working with targets in a busy team, welcoming visitors every day and talking to them about the benefits of being a member.
What you'll be doing
As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our care. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
You’ll be asked to confidently sell membership and gift aid on entry, and achieve our targets for sales. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.
Who we're looking for
This job is all about providing a service. To be fantastic in this role you’ll need:
- Genuine enthusiasm for working with people
- Excellent customer service skills
- The ability to work to sales targets, and confidently sell our membership benefits
- Good understanding of the National Trust and what we do
- A willingness to learn new skills, and a can do attitude
- Experience of working in a customer service or sales team
- Some cash handling experience
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