Membership Officer

Posted 18 October by Hamilton Fraser

Membership Officer - CMP (client money protect)

Borehamwood | Salary: up to £21,500 | Working hours: Monday-Friday 9am-5.30pm

What we’re looking for

We’re looking for a customer service focused professional with excellent interpersonal skills to join our Client money protect team. This is an exciting opportunity for someone to join a rapidly growing organisation in Borehamwood with a real family feel that can offer you a vibrant working environment and industry leading training.

In this role you will process new and renewal membership applications, carry out full risk assessments and allocate the the correct client money banding. You will also deal with email and telephone enquiries and provide administrative support to the team.

Some of the things you’ll get up to
  • Answer the CMP telephone along with other membership officers and leaving system notes for each call where appropriate.
  • Deal with Membership and other emails being sent to the info and admin mailboxes, including forwarding emails to relevant team members.
  • Be the first point of contact (by email, post and telephone) for Members and prospective Members including; making sure welcome packs are sent in the post and responding to emails within company SLAs.
  • Respond to all Member, consumer and other interested/relevant party (email, post and telephone) Membership enquiries within agreed timescales.
  • Chase up abandoned registrations, other leads and Members who require renewing and/or emails received and phone calls.
  • Handle cancellation and refund requests
We’d like you to have:
  • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
  • Excellent attention to detail ensuring that high standards of quality are consistently maintained
  • Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
  • Ability to plan and organise making effective use of time and resources
  • Experience in the property sector especially the private rented sector, will be useful but not essential
Benefits:
  • Competitive salary
  • 23 days holiday + bank holiday
  • Private healthcare for you and dependents (after one year’s service)
  • Season ticket loans
  • Rental deposit loans

At Hamilton Fraser we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training. In addition, we strongly encourage idea generation and collaboration through our Innovation Forum, which is open to all, regardless of tenure or level.

We have a relaxed and friendly environment, and our dress code reflects this. Our people regularly participate in subsidised sports and social events outside of the office, while in the office, free hot drinks and fresh fruit are provided.

About Hamilton Fraser:

Hamilton Fraser are an award winning leader in the property insurance market as well as the cosmetic and aesthetic sector. We administer the mydeposits tenancy deposit scheme, offer financial, legal and redress services as well as being the UK’s largest supplier of cosmetic insurance. We’re growing rapidly by acquisition and market share and have an extensive portfolio of impressive brands, our office is a hive of activity. Located in Borehamwood, with fantastic transport links, we have a dynamic, agile and fun environment where you can expect to develop your career at an accelerated pace and be generously rewarded for your efforts.

Required skills

  • Customer Service
  • General Admin
  • Membership Development

Application questions

Are you able to commute to Borehamwood?
Do you have previous customer service experience from a contact centre environment?
Do your salary requirements fall within the £18,000-£21,500 bracket?

Reference: 39169911

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