This job has ended. Find similar jobs.

Membership Manager

Posted 9 March by membershipbespoke Easy Apply Ended

Membership Manager

Professional Membership Body

Holborn, Central London

Basic Salary £38,000-£40,000 plus a range of excellent benefits including pension, life assurance, season ticket loan, and 25 days holiday, Mon to Thurs 9am-5pm, Fri 9am-4pm

Full Time, Permanent

My client a highly reputable and leading professional body in line with their 2018 strategic objectives is currently looking for a Membership Manager.

If you have experience working for in a similar role for a Trade Association, Professional Body, Awarding Body, Membership Organisation, Not for Profit or similar type of membership organisation we would love to hear from you.

The Membership Manager is responsible for managing the activities of the New Member Team and the Member Journey Team, leading on the acquisition of new members and the retention of existing members across both the CQI membership scheme and the IRCA register. The Membership Manager ensures that all potential, new and existing members will experience consistently high levels of customer service from the New Member and Member Journey teams. The Membership Manager will be responsible for supporting our vision of a seamless membership experience across both brands.

Key Areas:

Membership team

New members

Member journey
People management - Line manager for the New Member Team (3 people). Line manager for the Team Leader of the Member Journey Team

Qualifications and experience

Essential

Team management experience, including effective coaching and performance management, in a customer focussed environment (ideally in a new business/sales environment).

Experience of resource planning and monitoring performance against KPIs for a team.

Experience using a CRM/ EMS database, ideally including reports.

Experience of complaint handling.

Desirable

Experience of working with international customers.

Experience within a membership body.

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Reference: 34648931

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job