Bell Cornwall Recruitment are delighted to be working alongside their prestigious Leisure Industry client to recruit an outstanding individual to represent the organisation as their Customer Relationship Manager based at their fabulous venue in Birmingham.
For this rare and fantastic opportunity the successful candidate will be fully responsible for the management of new member's engagement, ensuring their customer journey is of an impeccable standard and they are fully integrated into all features that the facility can offer. In addition to championing the "New Member Experience" you will also be working alongside senior management to make improvements where required to minimise member resignation and will be responsible for implementation of new strategies to ensure retention of membership.
Passion and the desire to implement new processes are essential for this position, as we are only looking for passionate and driven candidates who want to make a significant difference.
In addition to the Customer Relationship Manager responsibilities you will also be responsible for managing the reception team and rostering team work hours, admin and secretarial duties.
The successful candidate must have the following skillset:
- Impeccable 5* Customer Service skills
- Previous management experience
- Proven track record of tracking an improving customer satisfaction
Due to the nature of this position it requires staggered weekend work and working days are to be covered between the hours of 6:00am and 10:00pm. Therefore flexibility and the to desire to be part of the team during these hours is essential.
Ideally the successful candidate will come from a similar background in the fitness/leisure industry, however other sectors will be considered, where similar exposure to 5* prestigious service is offered.
The closing date for this applications is 2nd February 2018.
* Customer Relationship Manager * Birmingham * Admin and secretary * Leisure Industry *
Interested? Please click the 'APPLY' button now!
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BELL CORNWALL RECRUITMENT
(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
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