Membership Administrator

Posted 13 October by Jo Holdsworth Recruitment
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Urgent temporary requirement fully home based however opportunities to become permanent if you are London based and eventually able to work on site. Other locations would be purely temporary for around 3 months. An administrative post assisting with member queries. Extensive email contact therefore excellent written English. Full time hours. Previous customer service required ideally with some complaint handling experience.

Job profile

As a Member Support Specialist you will serve as a support resource and contact point for various financial services related products and services. You will be detail oriented, tech-savvy, member-focused, flexible and adaptable and actively take ownership of small tasks and big projects with the same positive attitude. You will be responsible for handling Member Support interactions, root cause analysis of member issues, and improving internal processes & resources to deliver a member centric experience.

Responsibilities

  • Drive service level attainment of assigned tickets to organisational standards
  • Respond to member requests via email, live chats, social channels and/or phone support
  • Perform root cause analysis of assigned tickets
  • Resource for front-line service centre support teams
  • Investigating member complaints and escalated queries to help provide a satisfactory solution/ response
  • Effectively engage and partner with internal stakeholders to deliver a high level member experience

Experience, skills set and/or qualifications required

  • 1-2 years of member support/customer service experience ideal and even better if you have worked within a financial institution
  • Flexible and positive in a rapidly changing environment
  • Experience using a ticketing platform like Salesforce, Zendesk, Desk, etc. strongly preferred
  • Complaint handling experience strongly preferred
  • Excellent communication skills both written and verbal
  • Accuracy, attention to detail and following instruction are really important.

Hours: Mon to Fri ideally 35 hours per week but may consider someone on slightly less

Location: Home based anywhere in the UK. If you are based in London these roles have the potential to work on site and become permanent

Salary: £11.73 to £14 per hour (the range relates to different levels of experience)

  • 1-2 years of member support/customer service experience, financial institution preferred
  • Highly motivated by your personal and career goals and committed to company success
  • Flexible and positive in a rapidly changing environment
  • Experience using a ticketing platform like Salesforce, Zendesk, Desk, etc. strongly preferred
  • Complaint Handling experience (preferred)
  • Excellent communication skills both written and verbal
  • Experienced with Microsoft Office and/or Google documents/slides/spreadsheets
  • 1-2 years of member support/customer service experience, financial institution preferred
  • Highly motivated by your personal and career goals and committed to company success
  • Flexible and positive in a rapidly changing environment
  • Experience using a ticketing platform like Salesforce, Zendesk, Desk, etc. strongly preferred
  • Complaint Handling experience (preferred)
  • Excellent communication skills both written and verbal
  • Experienced with Microsoft Office and/or Google documents/slides/spreadsheets

Required skills

  • Customer Complaints
  • Customer Service
  • Member Relations
  • email support
  • member support

Reference: 44360222

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