- Are you an experienced Medical Receptionist/Administrator within the Healthcare sector?
- Do you have previous experience working as Band 2 Receptionist/Administrator within the NHS?
- Do you have experience using the Medway System? (Advantageous but not essential)
- Are you available to work shift patterns which may involve working from 8am-4pm, 9am-5pm or 10am-6pm, Monday to Fridays? (Please note: Exact shifts would be confirmed by our client if you are offered employment)
- Can you start employment immediately or within 1 week in Nottingham?
- Do you hold a current clean valid enhanced DBS issued in the last 12 months or a DBS held on the update service? If not, are you happy to obtain a current DBS as part of your registration via Your World Recruitment? (Required to successfully commence employment)
- Would you be willing to complete mandatory online training modules, required in order to commence employment successfully with our Healthcare client in Nottingham (to be set up via Your World Healthcare)?
Our client based in Nottingham are currently hiring for a Medical Receptionist to join their team who have a good level of receptionist and administrative skills gained within the Healthcare sector. Ideally, you would be experienced using the system Medway and if possible have relevent administrative/receptionist experience gained from working within the medical sector.
Job Type: Temporary
Duration: Expected to be for 4 months and likely to be longer
Working location: Based at a Hospital
Remote Working: Based at a Hospital no remote working
Pay Rates: £9.99 paye inclusive of holiday pay
Working days and hours:
***Monday to Friday, candidates must be flexible and able to cover different shifts 8am-4pm, 9am-5pm and 10am-6pm on a rota basis. You will work 37.5 hours be week in line with the rota-ed shifts.
Summary of responsibilities
- To understand and work to agreed standards as defined in the SOPs and Access Policy.
- To ensure that the scheduling rules are adhered to.
- Responsibility to adhere to all local targets and waiting time rules for both outpatient appointments and surgery will be adhered to and monitored.
- Ensure that any patient changes are made at the time of the patient phone call on the patient database system.
- To change appointments/sessions if requested following the SOPs and ensuring that patients remain on their appropriate pathway maintaining the agreed treat by date and/or agreed local targets.
- To ensure that patient cancellations are updated on the patient database system and the reason recorded within the PAS immediately.
- To offer a sequential appointment to any cancellations in line with the patient pathway and the local target waiting times.
- To maintain a direct booking system by agreeing dates either with patients, GPs and referrers at the time of their phone call or in line with the SOPs.
- To ensure that standards are met for patients receiving the appropriate notification for outpatient and day case surgery appointments together with any appropriate information that is required.
- To ensure that voicemail, electronic mail and faxes are checked at the elected times each day and that all queries are actioned immediately.
- Support the clinical vetting of referrals at the gateway prior to acceptance/rejection.
- Administer the Choose and Book system as appropriate at the gateway, including patient cancellations/rescheduling, polling clinics as requested by the Gateway Co-ordinator.
- To book all urgent appointments in line with agreed protocols in SOPs and the Access Policy.
- To have an overview of the Treatment Centre case mix and the appointments available within their specialties.
- To escalate any apparent capacity issues to the Gateway Co-ordinator ensuring effective scheduling of patients in accordance with local waiting times.
- To escalate any noted referral pathway process enablers/disablers to the Gateway Co-ordinator to enable review and continuous improvement to the patient pathway.
- To ensure where possible clinics/sessions are not overbooked except where prior agreement
Experiences and Skills Required:
- Previous relevant experience in a Receptionist/Administrative role (gained within the NHS/Healthcare sector)
- Medway System knowledge (advantageous but not essential)
- To have worked on own initiative and/or as part of a team
- Good verbal and written skills
- Being able to work to deadlines and timeframes
- Handling and Respecting Private & Confidential information
- To remain calm, positive and confident in difficult or stressful situations
To successfully commence employment as a Medical Receptionist you will be required to:
- Register with Your World Healthcare prior to commencing employment.
- Complete mandatory online training modules (to be set up via your World Healthcare Recruitment)
- Apply for a valid in date DBS if you not yet hold a current DBS on the update service OR an enhanced DBS dated within the last 12 months (this can be applied for as part of your application via Your World Healthcare)
- Provide professional employment/educational references covering the last 2-3 years.
- MS Office
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