Location - Leeds
Salary - Competitive
We are currently recruiting for a number of full time, permanent Pharmacy Market Entry Advisors to be based in Leeds. Hours - shifts between 8am and 6pm Monday to Friday
About Capita | PCSE
We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
Primary Care Support England (PCSE) is part of Capita plc. In June 2015, Capita was selected by NHS England to manage and deliver administrative support services to GP Practices, Pharmacies, Dentists and Opticians.
Our priority is to continue delivering the services you receive today, but we will also introduce new arrangements to help us create national, consistent services for all our users
To ensure that all Pharmacy Market Entry applications are compliant with regulations and the Pharmacy Manual.
Ensure that applications are processed accurately and efficiently within defined timescales and according to policies and procedures
Maintain high standards of accuracy, timeliness and attention to detail in all processing applications, exceeding customer expectations and service levels
Positively contribute to the Team's overall achievement of Service Levels and KPIs through achievement of personal goals and performance targets
Proactively contribute to improving the Service, actively identifying opportunities for improvement and understanding how your personal contribution impacts on delivery of the Service as a whole.
Work collaboratively with other team members and sections as necessary to contribute to the effective operation of the overall Service
Perform back office administrative and other tasks as may be necessary to support the effective operation of the Service including some outbound customer service calls to Pharmacy Market Entry Customers.
Be professional and friendly in all that you do from punctuality and attendance to communicating with colleagues and customers
Be polite, friendly and a good team player with the ability to work on your own or as part of the team. Attention to detail is essential and the ability to professionally communicate with customers and colleagues including large organisations.
Key Skills, Experience and Behaviours
A professional attitude with excellent written and spoken English.
Excellent verbal and written communication skills
Good time management and the ability to prioritise workloads to meet challenging deadlines.
Working knowledge of Microsoft business applications
Positive, proactive and adaptable to change
Previous customer support centre experience
Previous administration experience
Knowledge of contracting desirable but not essential
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, pension scheme and access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
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