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Mandarin Spkg Application support analyst (Visa Sponsorship available)

Mandarin Spkg Application support analyst (Visa Sponsorship available)

Posted 6 April by People First Easy Apply Ended

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Your New Job Title: Mandarin Spkg Application support analyst (With Sponsorship)

The Skills you Need: Fluent Mandarin, graduate in a science/analytical subject, eg. maths, physics, chemistry, computer science etc

Salary: £28,000 + benefits

Location: Central London

Status: Permanent

Working hours: night shift

Your role:

This role will occupy a key position within the company as their client base and product range expands. This role will have specific responsibility for the company's production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients.

Your Main Responsibilities:

  • Proactively monitor the production services.

  • Provide first line support to the company's customers.

  • Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.

  • Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.

  • Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.

  • Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer’s perception and experience of the company's service.

  • Work with, and communicate to, all customers and internal technical staff during implementations.

  • Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible time frame.

  • Maintain the company’s reputation for high-quality service support and delivery.

  • Contribute to all aspects of general business improvement.

  • Good technical background. Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.

  • Application support and operations in a client facing, financial environment.

  • Experience of project delivery life-cycles, in accordance with industry best practice. An understanding of ITIL is beneficial.

    The Skills you Need to Succeed:

  • Good technical background. Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.

  • Application support and operations in a client facing, financial environment.

  • Experience of project delivery life-cycles, in accordance with industry best practice. An understanding of ITIL is beneficial.

  • Knowledge of Salesforce is an advantage.

  • Business Level written and spoken English skills essential, Mandarin is an advantage.

  • Ability to stay calm and focused under pressure and able to positively direct customers, colleagues and service partners when resolving service issues.

  • Team player in multi-disciplined environment.

  • Strong work ethic and entrepreneurial approach.

  • Passionate about quality and 'getting it right’.

  • Highest levels of professionalism, honesty and integrity.

  • Willing to pursue a problem through to root cause identification.

  • Attention to detail.

  • Balanced individual able to critically appraise own strengths and weaknesses.

  • An example setter by deed as well as words.

  • Needs to be able to hold their corner and to be able to deal with a spirited work environment.

  • Flexible attitude and willingness to work alternative shift pattern, including night shift, should that be necessary (especially during training period).

If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.

Reference: 34851044

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