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Mandarin Speaking Customer Support Specialist (Shift Work) - T2 Visa Sponsor

Mandarin Speaking Customer Support Specialist (Shift Work) - T2 Visa Sponsor

Posted 18 May by Manx Internet Commerce Featured Ended


As customer services operate 365 days of the year, 24 hours a day, 7 days a week, this role demands flexibility and shift work. The positions are available at our offices based in Douglas, Isle of Man. In this position, you will work as part of a collaborative customer services team who are at the heart of our business goal and manage our customer's queries via various channels including chat, e-mail and/or phones.


The company premises is located on the Isle of Man and you must be willing to relocate to Isle of Man.


Permanent, full time


Manx Internet Commerce Limited is a young but dynamic company that provides bespoke gaming, consultancy, services and solutions to gaming operators. The company is centrally located in Douglas, Isle of Man.


  • Provide first contact resolution of customer issues via chat, e-mail and/or phones
  • Handle administrative queries such as resetting passwords and verifying customers
  • Troubleshoot and handle the most complicated and sensitive of customer inquiries
  • Maintain security and confidentiality of internal information and customer/account information
  • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
  • Escalate and communicate any customer well-being issues
  • Take personal ownership of customer requests and provide our clients world-class level of support


  • Good Customer Service skills
  • Verbal and written fluency in English & Mandarin
  • Team player with a positive attitude
  • Ability to handle stressful situations
  • Relevant E-gaming industry experiences are highly desirable
  • Degree holder in relevant subject is an advantage
  • Eligible to work in the UK or Isle of Man is a plus


The company is looking forward to expanding the team, helping our people to achieve their long-term career goals in the UK and Isle of Man. We will be providing successful candidates with below benefits:

  • Competitive starting salary
  • Relocation allowance
  • Tier 2 Visa application sponsorship
  • Private medical insurance
  • Pensions
  • Gym membership

Required skills

  • Communication Skills
  • Customer Support
  • Mandarin
  • Sales
  • Social Media

Reference: 34294420

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