Manager

Our client is an innovative technology company, which is experiencing elevated growth due to continued success. As such, they are seeking a Full-time Manager to join their busy Taunton office.

You will be responsible for managing a team of Account Managers and Co-Ordinators. You will be provide support and guidance on effective handling of accounts and act as an escalation point for queries.

The role:

• Management of internal KPI trackers and reporting tools
• Provide Weekly, Monthly, and ad hoc reports to stake holders on support request trends and handling
• Oversee handling of incoming calls and support tickets
• Ensure maintenance of the ticketing systems
• Complete regular 1:1’s with the team to support progression and learning within their roles
• Ensure regular training needs and sessions are identified
• Act as cover for Service Managers during periods of being out of the office

Reward:

A salary of up to £40,000 DOE and a supportive environment, within a company which values and listens to their staff.

Requirements:

• Excellent communication skills
• A team player with the ability to liaise with multiple internal and external parties to reach resolutions
• To be able to demonstrate a key thirst for knowledge
• Previous experience of managing a team of at least 5
• A passion for developing others; your success will be measured on the success of your team
• Service Orientated
• A natural aptitude to manage operations to a high standard and multi-talk effectively
• A drive to reach resolution swiftly and accurately
• A key eye for identify trends.

Desirable

• Previous support on first line and second line technical service desks showing an aptitude for technology.
• Ability to read code of any programming language would be advantageous

If you would like to further your career within a growing and supportive business, this is an ideal role. For a confidential chat please get in touch.

Elite Staffing Solutions are acting as an Employment Agency on this vacancy.