Manager - ICT Service Desk and Desktop Teams

Posted 16 September by NHS Business Services Authority

Job title: Manager – ICT Service Desk and Desktop Teams

Location: 66 High Street, Aylesbury, Buckinghamshire, HP20 1SD

Job reference: 34724

Duration: up to 24 months subject to review. This is a temporary bank placement through NHS professionals inside IR35

Would you like to be part of a team that has a real supportive and inclusive ethos and sense of community

If you answered ‘yes’ to the above, we would love to hear from you!

We have long term placement opportunities available for a Manager – ICT Service Desk and Desktop Teams available at Buckinghamshire Healthcare NHS Trust.

In this key role in our Department, and for the organisation as a whole, you will be responsible for managing and developing the day-to-day operations of the Service Desk function and the Desktop Support and Field Teams. Through your outstanding management skills you’ll ensure an effective, efficient and flexible service for users across the organisation, including both hospital and community sites. You will make sure that the services operate in line with the Department’s ICT Strategy, and maintain the highest levels of professional standards at all times, with specific reference to ITIL best practice processes. You’ll also lead and manage a range of projects which support business objectives and service improvement across ICT.

You’ll be educated to Masters level or possesses the equivalent level of specialist technical knowledge gained through significant experience of working within service desk and desktop support teams within large, complex organisations. We’d like you to have the ITIL Foundation programme, and have experience of managing staff teams, and the ability to work effectively with colleagues and other ICT teams and specialists across the Department.

Buckinghamshire Healthcare provides acute, community and specialist healthcare services to patients across the county of Buckinghamshire, and neighbouring areas. Overall the Trust has around 6,000 highly trained, qualified doctors, nurses, midwives, health visitors, therapists, healthcare scientists and other support staff caring for more than half a million patients every year. Our patients are at the heart of everything that we do, and our aim is to provide safe and compassionate care, every time. Our focus is on providing right care, right place, right time, first time and everything we do is aimed at delivering high-quality care when and where our patients need it.

 Information Technology is integral to the Trust, and this is an exciting time as we undergo a major transformation of our Information Technology platforms and services to support the growing Digital requirements of the Trust, with major programmes underway to upgrade and transform our infrastructure with particular focus on our Voice & Data Networks, Telephony, Data Centres and Devices (with our move to Windows 10).pro

Within our operational ICT services we are also seeking experienced professionals to provide effective management of our core technology functions, while we transform our infrastructure for the benefit of our patients, staff, and our dedicated Informatics  team.

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –

  • Competitive Pay Rates - work this week, get paid next week!
  • First choice of placements at over 50 NHS Trusts in England
  • Dedicated consultants
  • Flexible working options
  • Free DBS and free training
  • Build holiday allowance: For every hour you work (not including lunch or tea breaks and up to 37.5 hours per week), you will build paid annual leave on top of the hourly rate quoted. You will start building annual leave from the first shift you work for NHSP. Please note: Holiday can only be claimed after you work a minimum of one shift per week over a 12- week period. This will make the full rate of pay £ 30.04
  • Support when you need it – 24/7 365 days
  • Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts do not have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialties, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.


Register today for various flexible working options and long-term placement opportunities.

For more information on the roles or details on how to join NHS Professionals, simply get in touch with the admin and clerical team on .

We look forward to hearing from you soon.


Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion

Reference: 40884459

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