Are you fluent in Malay and looking for full time position in Exeter? Then Berry Recruitment has a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.
Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.
*Analysing the content of telephone interaction between customers and client contact centres.
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner
*Fluent in Malay
*Very high level of written and spoken English
*Strong IT skills with the ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential
*£17,510 rising to £18,122.29 following successful completion of a 12 week probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Situated to local amenities
*Modern working environment
If you are fluent in Malay and looking for a full time position within a stable, expanding company who really value and care for their staff then call the Exeter branch of Berry Recruitment on .