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Malay Quality Assessor

Posted 28 March by Berry Recruitment Easy Apply Ended
Malay Quality Assessor (customer service)

Are you fluent in Malay and looking for full time position in Exeter? Then Berry Recruitment has a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.

ROLE
Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.

Duties include:
*Analysing the content of telephone interaction between customers and client contact centres.
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner

SUCCESSFUL CANDIDATE
*Fluent in Malay
*Very high level of written and spoken English
*Strong IT skills with the ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential

SALARY/BENEFITS
*£17,510 rising to £18,122.29 following successful completion of a 12 week probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Onsite parking
*Situated to local amenities
*Modern working environment

If you are fluent in Malay and looking for a full time position within a stable, expanding company who really value and care for their staff then call the Exeter branch of Berry Recruitment on .

Reference: 34528788

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