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With over 108,500 employees and offices in over 150 countries, Ricoh has built its excellent reputation by developing office automation solutions, enabling individuals and organisations to improve the quality and productivity of office communications in all corners of the world.
We are currently looking to recruit a well-motivated Mail Room Manager to deliver an exceptional customer service by offering support in a Mail and Print room function, which is aligned to Ricoh`s Lines of Business and the Customers` requirements, for one of our prestigious clients based in London.
What you will be doing
The role will involve a range of day-to-day duties which include managing a Mail & Print Room across two sites. Predominately you will be dealing with the mail room aspect as well as overseeing the print room function. You will ensure revenue growth, profit generation, customer and employee satisfaction are achieved in line with the company`s financial and cost control targets. It will also be your responsibility stock levels of consumables and materials, as well as ensure all work undertaken for the client is performed to the highest quality and in accordance with set KPIs, customer standards and deadlines.
With superb customer-handling skills and excellent communication and motivational skills, you will be a key facilitator of training and development for a small-medium sized team. This will include maintaining a good level of morale and motivation and ensuring optimum customer service levels are achieved throughout the team. With a good level of numeracy, you will need to provide timely, accurate and relevant management information covering financial operation information for both client reporting and Ricoh Document Management requirements.
You will ideally have
A good standard of education and/or relevant industry experience are key.
Understanding of IT and accounting principles.
Excellent data manipulation and Microsoft Excel knowledge.
People management skills, along with impressive negotiation and influencing skills.
An excellent knowledge of site commercial, financial and contractual relationships with clients would be ideal for this role.
Ideally have experience working within a publishers.
In return for your commitment, you can expect
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is also a role where you can excel within a fast-paced environment and succeed within a great organisation. Are you the right candidate for this key position? If so, we welcome your application.
We are an equal opportunities employer
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check.
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