To be accountable to and work closely with the Chief Executive Officer to encompass the management of all services within the organisation’s policies and procedures.
To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able. To lead and promote VCP’s philosophy, values, aims and approach in providing high quality homecare services.
Manage the Safety and Quality of the Organisation
Be responsible for the safe delivery of the service in line with legislative requirements and the organisation’s policy and procedures.
Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management
Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.
Understand and monitor health and safety in the workplace and in the field.
Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation.
Implement quality management and improvement systems. Effectively manage complaints and incidents.
Carry out investigations relating to the quality of the service and use findings to make improvements.
Provide a Good Service to the Client
Promote the rights of each client and keep their wishes at the centre of their care and support.
Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support.
Make sure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks.
Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
Keep all information about client and their families secure and confidential.
The post holder must at all times carry out their responsibilities with due regard to the Charity’s Equal Opportunities Statement.
Work in line with the Charity’s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.
Confidentiality of residents to be maintained at all times.
The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity.
An understanding of administering medicines.
The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing.
Knowledge and understanding
Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
Must have NVQ L5 or equivalent, or be willing to work towards a relevant management qualification.
Understanding of systems to maintain confidentiality in relation to client, staff and the business.
Knowledge of health and safety matters in relation to homecare services and risk management.
Knowledge of how to recognise abuse and safe
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