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Logistics Despatch Coordinator

Logistics Despatch Coordinator

Posted 22 November 2021 by Optima UK Inc Ltd
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Our client is a Birmingham based, family owned, furniture company. The business is growing so they are looking to expand the team with ambitious and experienced individuals. The role of the Logistics Delivery Coordinator is to handle the administrative tasks of the delivery team.

The ideal candidate must have exemplary organisation and critical analysis skills as well as previous office and administration experience.

Role Description

  • Create delivery routes and schedules for the delivery teams to ensure accurate and timely deliveries to customers

  • Contact customers to confirm delivery date and address

  • Maintain customer records and orders ensuring data is up to date and accurate

  • Manage orders from receipt through completion ensuring excellent customer service

  • Allocate stock to upcoming deliveries

  • Customer support for enquiries relating to upcoming deliveries

  • Re-arranging deliveries in the event of delivery cancellations

  • Administration tasks such as creating & storing delivery receipts, data entry of stock and emailing delivery updates to customers

  • Allocate time slots to customers based on the delivery route

  • Assist management with all delivery related planning and administration

  • Company fleet Prep and Maintenance Records

Experience Requirements

  • University degree or minimum Maths & English GCSE A*-C

  • Minimum 2 years' experience in logistics work

  • Minimum 1 year customer service experience

  • Minimum 1 years office administration experience

  • Experience working for a furniture company an asset but not a requirement

  • Knowledge of Microsoft Word, Excel & office administration software (e.g. Trello)

  • Knowledge of UK Geography an asset but not a requirement

Personal Skills

  • Critical Analysis Skills

  • Leadership & Teamwork skills

  • Multi-tasking skills

  • Emotional Intelligence and Communication Skills

  • Customer Service Skills

  • Organisation skills

Experience:

  • Logistics/delivery coordinator: 1 year (preferred)

Reference: 44774288

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