Logistics Customer Service Advisor

Posted 6 April by Quest Employment

Quest Employment have a new opportunity available for a Customer Service Advisor based in a busy Logistics office in Welwyn Garden City.

Job Responsibilities

Service customers by providing timely information in relation to delivery performance, client requests and by identifying and solving issues.

Role Duties

· Monitor own fleet delivery performance, communicate with drivers and proactively identify potential failures

· Handle and resolve customer complaints in a timely and professional manner

· Respond to customer and depot ETA's via email and/or TMS job pages

· Efficient communication with internal departments

· Update various reporting systems on a daily basis

· Populate in-house KPI reports relating to service and improvement

· Electronic filing for information audit purposes

· Organise your own workflow to ensure all deadline based duties are met

· Phone answering

· Multi-tasking

Key Competencies

· Calm under pressure

· Good interpersonal skills

· Excellent verbal and written communication

· Attention to detail and accuracy of work

· Self-management for time and workload

· Listening and evaluation of information

· Problem solving

Education/Skills

· Knowledge of Customer Services

· Microsoft Office

Job Types: Full-time

Salary: £18,000.00 to £20,000.00 year. Opportunity to progress within Customer Service department.

Application question

Do you have customer service experience?

Reference: 34842010

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