Logistics and Customer Service Coordinator

Logistics and Customer Service Coordinator

Stirling

C£30,000 plus benefits

Our client is a medical technology company developing, manufacturing and marketing smart connected diagnostics and diagnostic-led care solutions.

As a Logistics & Customer Service Coordinator, you will be an integral part of the fulfilment operation dedicated to global fulfilment and best practice.

Key areas of Responsibility

• Global Export of products & Sales Order Processing.

• Customs declaration & clearance, document control & validation.

• Ensure adherence to all regulatory requirements governing import/export of goods.

• Coordinating product-flow relevant tasks cross functionally; liaising between: Customers, Supply Chain, Sales teams, External Service providers and 3PL providers

• Direct Customer Interaction, handling and resolving inquiries, complaints and feedback.

To be successful in this role you will have:-

• Experienced global exporter with firm knowledge of logistics and a passion for excellence and customer fulfilment.

• Experience of customer service.

• Experience with Export processing and International Trade.

• Experience with ERP and CRM systems (NetSuite or similar).

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process