Logistics Administrator

Posted 20 September by Adecco UK Limited
Easy Apply

To coordinate the activity between supplier deliveries and customer orders, providing first-line customer service across all business units.

MAIN DUTIES AND RESPONSIBILITIES

  • Fielding incoming calls from customers, suppliers, service providers and internal stakeholders and managing to a satisfactory conclusion or escalating as appropriate.
  • Processing of customer purchase orders onto all company systems to agreed dates.
  • Allocation of correct materials to each order.
  • Communication of customer delivery requirements to all 3PL partners.
  • Investigating daily claims of stock shortages from customers, 3PL's and internal departments.
  • Recording the outcome of any shortages on in house systems.
  • Communicating to the supply chain team regarding any known stock shortages, excess stock or product life issues.
  • Reconciling and adjusting stock levels on in house systems to reflect an accurate stock position.
  • Processing of inbound shipment advice's from export suppliers.
  • Monitoring arrival of inbound materials and updating systems (container docking, clearance, cold store arrival)
  • Checking and receipting stock onto in house systems from inbound containers.
  • Analysis and verification of invoiced charges from 3PL providers.
  • Communication of new materials due to arrive at 3PL providers to allow correct receipt.
  • Analysis and correction of improper information within 3PL storage systems, relating to pallet standards and product data.
  • Pooled pallet administration including ordering and de-hiring
  • Administration of customer and product data held on in house systems
  • Assist Logistics Manager with reasonable ad hoc requests.

Essential

  • Past customer service/customer facing experience.
  • Excellent communication skills with emphasis on telephone contact.
  • Past experiences in negotiating with suppliers and service providers.
  • Able to demonstrate flexibility to meet the changing demands and deadlines of customers.
  • Able to concentrate on detailed tasks for prolonged periods of time whilst ensuring high levels of accuracy.
  • PC literate (Windows) and proficient in MS Outlook and MS Excel.

Desirable

  • Past experiences in a logistics customer facing role in an FMCG business
  • Experience of frozen or chilled food supply chains
  • Experience in SAP SD and MM

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Required skills

  • Administrator

Reference: 36162763

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