You will be required to co-ordinate, organise and priorities lorry loads and take orders over the phone.
Other duties include:-
To maintain high levels of Service delivery by processing Customer Orders accurately to ensure goods are provided as required.
To maintain high levels of communication with other company departments and hauliers.
Meet Call Handling standards as set by the company.
Any other duties as requested by the Sales Desk Manager or Operations Manager.
Reporting to Customer Service Manager and is aligned to Operations Department.
Achievement of individual and department performance standards.
Professional interaction with Customers.
Accurate processing of orders
Timely processing of orders
Take ownership and resolve Customer issues within set parameters.
Development of personable and professional relationships with all internal and external Customers and support functions.
To work in accordance with requirements of the jobholder’s role set out in the IMS, including but not limited to H & S, Quality, Environment and Corporate Responsibility (including Competition and Bribery Acts).
Reed Specialist Recruitment Limited is an employment agency and employment business
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