Local Authority Customer Service Advisors

Posted 23 July by Carefirst Recruitment Ltd
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Care First Recruitment are currently recruiting experienced Local Authority Customer Service Advisors

Job Purpose:

Local Authority Customer Service Advisors will provide a single point of contact for those contacting the council about housing services and repairs.

Locations:

  • Hammersmith and Fulham
  • Southwark
  • Redbridge

Duties:

  • To ensures that customers receive a timely and positive response
  • To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media and post
  • To provide a consistent, reliable, customer focused service
  • To act as a positive role model for all staff
  • Direct/ connect telephone callers and enquiries
  • To access and record actions on the council’s central housing database and other systems to provide residents with relevant information and services
  • To develop knowledge of key policies and procedures
  • Update relevant customer information
  • To resolve customer complaints/ queries in an efficient manner and deliver an excellent customer experience

You are required to work flexibly and cover shifts when required to ensure service is consistently delivered for all the hours of operation (Monday to Friday).

All candidates require Local Authority Customer Service Advisors experience

You must have an Enhanced Disclosure check for this role

Reference: 40027579

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