Loan Collections Agents - Bootle
H&T began serving communities in London in 1897. Since then we have expanded to become one of the oldest and leading pawnbrokers in the UK. In recent years, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us being the largest pawnbroker in the UK and Scotland.
Due to our outstanding continuing success, we are seeking full time collections agents for our loan centre in Bootle, Merseyside, L30.
This is an amazing opportunity to join a great team and receive outstanding training and career development.
We have immediate interview availability, so please send your CV without delay for you best career move!
- Must have excellent communication skills
- Friendly and engaging demeanour
- Proactive approach
Role and Responsibilities
Collection of overdue repayments from customers
Handling account queries from both customers and colleagues from our stores nationwide
Achieving individual and department targets
Providing a professional and courteous service to both customers and colleagues
Maintaining accurate records and correctly managing customer accounts
A minimum of one years experience working in either a contact/call centre or a busy office environment specifically in a financial services / customer services role
Office and Windows Software
Strong negotiation skills and the ability to build a rapport with customers over the phone
Good numeration and problem solving skills
Ability to work as part of a team and within a pressurised environment
Good listening, comprehension and questioning skills
Confident, clear and professional telephone manner
A willingness to be flexible dependent upon the demands of the business
We operate a shift pattern
8am - 2pm Monday - Friday
2pm - 8pm Monday - Friday
1 in 4 Saturdays 9am - 5.30pm (30 min lunch)
1 in 4 Sundays 10am - 4pm
£15,600 (includes an evening/weekend shift allowance) + Excellent Bonus Scheme
What we offer:
Company benefits including holiday pay, pension and season ticket loans
Working as part of a friendly team.
- Call Centre
- Customer Service
- Financial Services