Collections Adviser - BOOTLE
H&T began serving communities in London in 1897. Since then we have expanded to become one of the oldest and leading pawnbrokers in the UK. In recent years, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us being the largest pawnbroker in the UK and Scotland.
Due to our outstanding continuing success, we are seeking full time Collections Advisers for our Loan Centre in Bootle, Merseyside, L30.
This is an amazing opportunity to join a great team and receive outstanding training and career development.
We have immediate interview availability, so please send your CV without delay for your best career move!
- Must have excellent communication skills
- Friendly and engaging demeanour
- Proactive approach
Role and Responsibilities
Collection of overdue repayments from customers
Handling account queries from both customers and colleagues from our stores nationwide
Achieving individual and department targets
Providing a professional and courteous service to both customers and colleagues
Maintaining accurate records and correctly managing customer accounts
A minimum of 6 months experience working in either a contact / call centre OR a busy office environment specifically in a financial services / customer services role
Strong negotiation skills and the ability to build a rapport with customers over the phone
Good numeration and problem solving skills
Ability to work as part of a team and within a pressurised environment at times
Good listening, comprehension and questioning skills
Confident, clear and professional telephone manner
A willingness to be flexible dependent upon the demands of the business
Please ensure you meet ALL the required essential skills prior to applying and are able to meet the working hours required.
The Loan Centre is open 8am - 8pm Monday to Friday and 9am - 5.30pm on Saturdays.
A typical Collector shift pattern is 37.5 hours per week across 5 days during the opening hours.
The set working hours will be confirmed to successful applicants.
Starting salary up to £16,575 dependent on experience + uncapped bonus (realistic OTE £25,000)
- Uncapped bonus scheme
- 22 paid days holiday per annum rising to 25 days
- Pension scheme
- Staff discount in 181 H&T stores and preferential personal loan rates
- Call Centre
- Customer Service
- Financial Services
- Retail Banking
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