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Live Web Chat Support Team Expert

Posted 6 February by NMS Recruit Limited Ended

Immediate Start Date : Mon 19th Feb!!

A fantastic opportunity has arisen for experienced Web Chat Experts to join a market leader within their industry.

My client are looking for x 2 experience Web Chat Experts to join their growing team who are able to start on Monday 19th February 2018.

Working hours will be 37.5 per week across 7 days a week; the web chat function is open until 10pm at night so you will need to be prepared to work evenings and weekends.

Benefits include: (staff bonus up to 5%, PMI, Death in Service, discounted holidays, enhanced maternity, free travel insurance, subsidised parking in the city centre).

The role of Web Support Team Expert involves communicating with Sykes Customers every day, via email and online live web chat. This role is responsible for maximising every booking opportunity whilst ensuring that the experience exceeds customer expectations.

Day to Day Duties Include:

*Respond to incoming emails and live customer web chats from the Sykes website in line with department procedures and service guidelines

*Maximise all opportunities to convert enquiries into bookings, ensuring that personal and team booking and conversion targets are met

*Deliver an outstanding customer service on every call/ email and chat to exceed customer expectations and provide the best customer experience possible

*Identify and maximise opportunities to maximise income on every booking - offering additional products such as insurance where appropriate

*Identify opportunities to enhance the customer experience or internal processes and feeding back to relevant team and stakeholder

*The Web Support Team may be called upon to provide support to other areas within the business, dependent on business needs.

To be successful in this role you must have:

* Previous experience of sales within a call centre environment or Web Chat Experience

* IT literate with previous experience of customer databases and software programmes such as MS Office

* Strong negotiation skills

* Excellent written communication skills

* Proven track record in meeting/exceeding targets

If you feel you have the relevant experience or skills set, then please apply online or send your CV

Best of luck

Required skills

  • Call Centre
  • Sales
  • Web Chat

Reference: 34404778

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