Full time - 37 hours per week
£11.34 per hour
Pertemps Recruitment on behalf of Buckinghamshire Council has an opportunity for a Licensing Administrator in the Taxi Licensing team. This is a temporary position for 3+ months and the pay rate is £11.34 per hour. This role is office based and you will be working full time, 37 hours per week.
Our Licensing Administrators are the first point of contact for our customers. The role is at the forefront of ensuring that we deliver high standards of customer service to those who telephone, email or attend face to face appointments. In carrying out their duties, this postholder will be responsible for ensuring that licence applications meet the required standards and that data is entered accurately onto our IT systems. The post holder will be meeting customers to verify their identity and whilst carrying out other checks before licence badges and plates can be issued. The work involves managing a case load of applications and dealing with correspondence in connection with these, as well dealing with other administrative tasks connected with the licensing service.
As this is a role working in a regulatory area, you'll need to be working in accordance with statutory standards and develop an understanding of the important contribution that your work makes to public safety and the local economy. As our application process is digital, you will be required to use your IT skills to manage the progress of the licence applications that you are responsible for.
The ideal candidate will have experience of working in a customer facing administrative role as part of a team. We are looking for a candidate who can maintain positive communication with our customers, whilst working in a busy environment. Being a clear and patient communicator is an asset in this role and we are looking for a candidate with good interpersonal skills. A good understanding of what makes for effective customer service is important for this role, with the confidence to explain our requirements in in a straightforward manner to customers. We are looking for someone who is highly inquisitive and keen to learn more about taxi licensing.
The Service is busy and demanding and you will require excellent planning, time management and organisational skills, enabling you to manage a complex workload, prioritising and setting deadlines and reacting to changing demands on a daily basis
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