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Level 3 Account Manager

Posted 25 January by Meyer-Scott Recruitment Services Easy Apply Ended

Our client deals with online managed content distribution and printing of posters, brochures, booklets and flyers to 140 countries around the world and contracts with over 2,000 companies.
Meyer-Scott have been dealing with this organisation since its inception in 1998 and have placed a large number of local people with this business from art workers, to customer service staff, packers and sales.

  • Being able to deliver excellent customer service to our customers and enjoy dealing with people
  • Have exceptional knowledge of our products and services, in particular planners (student, teacher and primary)
  • To be able to work to monthly individual and team targets
  • To be able to work through target task lists being self-motivated and 'wanting the sale'
  • Having the ability to use the main database and CRM system to ensure all information is kept up to date
  • Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
  • Being able to delegate to and supervise Administrative personnel to ensure orders are processed correctly and in a timely manner
  • Tracking jobs throughout their progress
  • Providing proof assessment to planner jobs where necessary
  • Being able to provide a concise quote for various products where necessary and upsell where appropriate
  • Have a problem-solving attitude, being able to deal with all types of queries, complaints and problems
  • Being able to communicate professionally with customers by telephone, email and mail
  • Updating the customer user information on the CRM system - daily
  • Ensuring the website 'order tracking' information is up to date at all times
  • Sending jobs 'to print' using various software
  • Other tasks as required from time to time

Hours of work: 8.00 to 4.00 (half hour lunch)

Due to the company's busy period unless granted - no leave entitlement between

1st June - 1st September.

Reference: 34322047

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