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Level 2 IT Software Support - Dutch - c£35,000 - NEW JOB

Posted 21 February by The Language Business Easy Apply Ended

NEW JOB - Dutch speaking Level 2 Software Support Analyst - £30,000 - £35,000 - fantastic opportunity to join an innovative and pioneering software development company with a truly outstanding product.


SALARY
£30,000 - £35,000


LANGUAGES
Fluency in Dutch, as well as English, is essential


LOCATION
Central London


COMPANY BACKGROUND
Our client is a hugely innovative software development company, writing and launching a fantastic range of software solutions.


JOB RESPONSIBILITIES
In order to support both Dutch and English speaking business clients with 2nd level support issues, they wish to recruit a Dutch speaking Level 2 Support Analyst. Your job will include the following duties and responsibilities:

  • Provide first and second level support through taking calls and responding to emails
  • Handle new and escalated Incidents via the Incident Management Process
  • Handle new and escalated Requests via the Request fulfilment process
  • Diagnose and resolve software, hardware, network and server issues
  • Ensure cases are handled and clients updated according to established OLAs and thresholds
  • Receive strong, positive customer feedback on a regular basis
  • Proactively assist the Service Desk Analysts in providing first line support when workloads are high, or where additional experience is required.
  • Assist the Service Desk Team Leader in ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing, schedules, additional resources, etc., when necessary
  • Ensuring all Incidents and Requests with the Service Desk are owned by a suitable Analyst, and are Closed, Updated or Escalated within documented OLA
  • Liaise with Problem Management regarding repeat incidents or cases which require further escalation
  • Although the majority of the role will be office based, on-site visits may be required on occasion


CANDIDATE EXPERIENCE / SKILLS

  • Fluency in Dutch, as well as English, is essential
  • Experience in Software and/or Hardware support experience at level 2
  • 2+ MCPs (or equivalent) and/or Educated to degree level
  • Knowledge of technologies which include Microsoft Server and Desktop Operating Systems, Networks and communication protocols
  • Hands on problem-solving skills, with the ability to generate ideas and solutions
  • Keep up to date with technology advancements
  • Ability to remain calm under pressure
  • Strong communication skills


SALARY
£30,000 - £35,000


To be considered for this excellent opportunity, please click the Apply Now button and send your CV to us.


Contact: Jonathan Grimes


The Language Business is a leading, specialist multilingual recruitment agency. If you are looking for a new job with languages or you are looking to recruit a skilled bilingual candidate please contact us for more information.

Reference: 34522618

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