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Level 2 IT Field Technician

Level 2 IT Field Technician

Posted 17 October by Kindertons Accident Management
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Kindertons Accident Management are looking for a Level 2/ 2nd line support Technician for a field based role.

You will be tasked with visiting Kindertons Group company sites and surrounding Depots, with Nationwide travel involved in the role. Your overall purpose as a Level 2 Field based Technician will be to offer full second line support to internal end users and assist with development projects.

Role and Responsibilities -

  • Work with the End User Technology Manager to take charge of the design, build, installation and the maintenance of all desktop components.
  • Consider opportunities for improvement from both the business side and the technical side
  • Identify and deploy technical solutions to business problems that arise
  • Provide 2nd Line technical support for Desktop Hardware, Operating Systems, peripherals, and mobile devices, Sage X3/Sage Line 50, Office 365 installs and MS Office Suite installs.
  • Support of bespoke in-house developed applications.
  • Provide project support when and where necessary.
  • To be a 'go to’ member of the team and mentor junior team members.
  • Supporting, training and helping the Team.
  • Conduct via Helpdesk website, telephone and face to face support with staff in 2nd line situations to resolve any IT related problems that may arise.
  • To be constantly striving to improve the Service offered by the department to our internal customers.
  • Delegate duties where appropriate to maximize the department efficiency and productivity.
  • Ensure that training needs in staff are identified and the information is fed back to the End User Technology Manager.
  • Plan, develop and implement changes to the company’s networked IT infrastructure - including: server applications, website applications, phone system and bespoke applications.
  • Coordinate the company’s IT assets including but not limited to; desktop PC’s, servers, printers and other networked hardware.
  • Travel to the company’s other sites and depots to provide first and second line support on a regular basis
  • Keep up to date with latest technologies that may be beneficial to the company.
  • Any other duties reasonably requested by Manager/Director.

Skills and Experience -

  • Several years desktop support experience in a Windows environment working to SLA’s.
  • Solid general networking and fault finding experience.
  • Good operational knowledge of Microsoft Office (2010, 2013, 2016) & Windows (7,8,10) including imaging to a standard.
  • Extensive knowledge of Office 365 (Email, Skype for Business, OneDrive, PowerBI, SharePoint Online).
  • Active Directory administration experience.
  • Good knowledge of working with Microsoft SharePoint
  • Good knowledge of managed print solutions such as PaperCut.
  • Good knowledge of iOS/Android including MDM
  • Good knowledge of VoIP telephony (Unify/Siemens in use)
  • Good knowledge of asset management, monitoring and alerting tools such as LanSweeper
  • Good knowledge of browser based solutions (IE/Chrome/Firefox etc.)
  • Any knowledge of Sage applications is preferable (Sage X3/Line 50/Payroll)
  • Overall sound judgment and technical knowledge.
  • Excellent interpersonal, communication and motivational skills.
  • The ability to build relationships with key people, both internally and where applicable externally of the company.
  • The ability to use initiative at all times and make decisions when necessary.
  • Hardware installation.
  • Excellent internal and external customer services.
  • Excellent team worker with the ability to be self-motivated and work alone if required
  • Be able to document, train and transfer new standards, procedures and systems knowledge to IT community.
  • Ability to challenge the status quo and also think outside of the box
  • Detailed problem solving techniques and document for knowledge base solution.
  • Production of self-help material for end users.

Hours - Between 8.00am - 6.00pm.

Company car or car allowance.

With immediate interview and start available.

Required skills

  • Fault Finding
  • 2nd Line
  • Project Support
  • Work Alone

Reference: 36381820

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