This highly innovative property developer is looking to recruit a Lettings and Sales Associate to join the team working in their estate agency office in Wembley. Covering the new developments around Wembley Stadium, the role will involve supporting the Assistant Lettings and Sales Manager in running the Lettings and re-sales department, ensuring the client and customer experience is exemplary at all times.
Our client is prepared to recruit an individual without previous property experience, however, in this case you will need to have a strong sales or customer facing background. The role is suited to a highly-organised self-starter who is passionate about supporting the team and committed to delivering a first-class service to clients.
Duties will include the following:
- Successfully responding to all general enquiries (by telephone, email or in person) in a polite and proper manner
- Following up leads, accurately registering details of applicants in the sales and lettings data bases and booking viewings where appropriate
- Conducting and closing viewings of lettings properties
- Undertaking a range of general administration lettings activities
- Updating the lettings and sales software system as required
- Supporting New Home Sales as and when required
- Fully contributing to the department’s goals and targets
- Participating in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company
- At all times ensuring that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role.
- Undertake IT training as required to ensure full and proper use of the available technology
- Working within the Company’s policies and procedures, governance framework and standards, as detailed in the Company handbook
- Remaining knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- IT literate
- Excellent communication skills
- Experience working in a customer facing role (minimum 1 year)
- Be coachable and keen to progress.
The basic salary for this role will be between £25,000 to £27,000 dependent on experience. The hours for this role are Tuesday to Saturday 9.30am to 6pm. Fantastic benefits include 27 days holiday plus bank holidays, private medical insurance, discretionary bonus scheme, access to a range of discounts and other perks.
- Customer Experience
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