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Lettings Administrator

Our Client, an award winning Agent based in slick office premises in the heart of the City are looking to appoint a Property Administrator. Our Client offers an intensive ongoing training programmewith great long term career opportunities.

Job role:

Lettings Administrator

  • Take tenant enquiries over the phone/walk-in and advise tenants on suitable properties to rent.
  • Book viewings in Negotiators diary.
  • Take any messages for the team and pass them on asap.
  • Manage the Lettings software - Draw up tenancy agreement contracts, Inventories for `let only’, S/O, Section 21.
  • Carry out Check-in process.
  • Advise tenants of contents Insurance and run through quotation if required.
  • Run every tenant through Complimentary services and inform tenants of Tenant Shop digital services.
  • Confirm checked inventory and pass any works required to Property Manager.
  • Send copies of Check-in documentation to landlords with 48 hours of Check in.
  • Lodge deposit with DPS.
  • Manage Tenant Shop software to complete utility and council tax changeovers.
  • Upload tenancies to software.
  • File all tenancy documents after Check-in.
  • Ensure office is locked up as per office close down procedure at the end of each working day.
  • Ensure any outgoing mail is posted at the end of each working day.
  • Assist negotiators with any lettings administration.


  • Ensure all offers are sent to vendor and buyer in writing within 48 hours of receiving the offer.
  • Offer acceptance letters, heads of terms are all sent out in writing within 48 hours of an offer being accepted.
  • Assist negotiators with any sales administration.

Skills required

  • Excellent presentation and communication skills
  • A strong work ethic
  • Attention to detail
  • Outgoing, vibrant personality
  • Good MS Office skills
  • Ability to problem solve
  • Excellent telephone manner
  • Strong time management skills
  • Ensure all phone calls are answered and voice mail checked and dealt with daily.
  • Ensure all Check ins are pre-loaded onto Tenant Shop prior to move in.
  • Ensure the Check in process is completed within 48 hours of move in.

Required skills

  • Exceptional Communicator
  • Exceptional organization
  • Landlord
  • Tenant
  • Lettings Administration

Reference: 34563691

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