Joining the Leisure Travel team as a Leisure Travel Advisor you’ll manage the leisure travel bookings of over 13,000 TUI UK & Ireland colleagues, answering calls and emails regarding discounts, offers and concession benefits. Working in a call centre environment you’ll book, amend and cancel holidays for employees in line with set policies and procedures. Customer service and professionalism are key to your role, along with maintaining excellent working relationships.
This position is being offered on a Fixed Term Contract.
What you will be doing
As a Leisure Travel Advisor your role will be crucial to ensuring a high level of employee engagement and you will bring the magic of holidays alive for your colleagues with your personality, professionalism and personalised service.
You will be responsible for manually calculating concession entitlements, accurately updating systems, booking a variety of travel products and the administration of staff benefits. You’ll need to understand your customers, help them find the perfect holiday and promote the benefits available to them. You’ll be passionate for results and achieve individual call handling and quality targets to ensure that service level agreements are met. You’ll deliver our customer promise through applying behaviours, culture and language every day.
You’ll inspire and respect your colleagues whilst sharing a great sense of fun. But if things don’t go quite right, you’ll be confident to investigate and resolve initial queries on the spot.
What we are looking for
• An excellent communicator with the capability to build relationships with customers
• A team player with the confidence to use their own initiative
• Passion and a proven track-record in the travel industry
• Previous experience and a proven track record in a call centre environment
• A customer driven and positive individual with a passion for delivering contemporary service
Working within TUI group
TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
It’s our people that make us number one.
TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.
You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
How to apply
Apply online, we just need a few details from you and your CV.
Applications close 20 April 2018.
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