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Legal Administrator

Legal Administrator

Posted 4 April by GLM Business Support Ltd Featured Ended

Are you an expert with all Microsoft IT packages?

Do you have a background in Legal/Secretarial administration?

Do you like to help people and have excellent communication skills?

I am currently recruiting for a Legal Administrator/Help desk Assistant to work full time in Newcastle City Centre.

Permanent role - Hours 8.00am -4.30pm Monday to Friday £20,000 per annum.

Key Tasks:

  • Ensure a high level of customer service
  • Ensure all faults are logged and tracked
  • Escalate and progress incidents to Service Desk

The Role:

  • Assist in the effective and efficient day to day operation of the IT help desk,
  • Channel requests for help to the appropriate functions for resolution
  • Complete daily follow up calls in order to analyse customer service delivered from all of the IT functions and report findings to the Service Desk
  • Responsible or the Leavers, Movers, Remote Access and Visitors checklist for the Helpdesk function
  • Assist with analysis of weekly call statistics and report to the Service Desk.

The Person:

  • Advanced knowledge of MS office and in house databases
  • Legal/Secretarial/admin background
  • Ability to plan a course of action for given tasks in order to use time available most effectively
  • Good attention to detail
  • Excellent written communication skills.

Excellent company benefits including 25 days holiday rising to 27, company pension scheme and more.

Currently shortlisting

Required skills

  • Admin
  • Legal
  • Microsoft Office
  • reformatting

Reference: 34824053

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