Leasehold Resident Customer Advisor

Posted 12 November by Badenoch & Clark
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A fantastic opportunity has emerged for a Leasehold Resident Customer Advisor to join one of Badenoch & Clark's biggest growing housing clients in a permanent role.

Based in Central London, this is a full time role (37.5 hours per week, Monday to Friday) working within their Homeownership Team delivering a responsive, and pro-active customer-focused service to homeowners. You will help create defined policies and procedures and play a key part in building services for customers.

You will be responsible for collecting rent and service charges, managing defects, ordering and managing repairs, managing estates and dealing with any tenancy or neighbourhood issues that arise. You will also be responsible for managing your own caseload of work relating to managing shared owners and leaseholders, including processing stair-casing, lease extensions, home improvement and re-mortgage applications.

Other key duties include:
*Administering contractual obligations with customers on behalf of the Organisation, including leases and shared ownership rents.
*Welcoming new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.
*Using resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels.
*Building and maintaining effective relationships with internal and external service providers.
*Ensuring all information provided to customers is accurate, relevant and appropriate for their needs.
*Ensuring properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly.
*Ensuring communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent or appropriate contacts.
*Managing the work of the contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team.
*Managing and monitoring a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors.
*Collecting rent and service charges and managing service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate

Knowledge of the affordable housing sector and an expert understanding of Leasehold management, as well as experience of preparing year end accounts in a timely manner are key aspects of this role. Our client is looking for a highly motivated self starter who is committed to good customer service for their residents.

Only applicants who feel they meet the above criteria need apply for this post.

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

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Reference: 39344962

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