You will identify cases requiring recovery action and taking appropriate action in accordance with procedures.
Your duties will include:
*Identifying cases requiring recovery action and take appropriate steps in accordance with the companies recovery procedures
*Have an in depth knowledge of debt recovery calculation, collection and legislation and of service charges and Leases
*Process and allocate payments received, deal with suspense accounts and take responsibility for identifying, preparing and submitting cases for write-off/ write back
*Prepare cases for legal action and to attend court to give evidence as required
*To provide and maintain excellent customer care to all residents contacting the service and to drive up leasehold satisfaction
*Comply with the requirements of the Performance Development process and undertake such development activities as required to improve performance and ensure that service objectives are met and undertake specific projects as part of individual development
*Achieve the lowest possible levels of service charge arrears and maximise income recovery
The following skills are required:
*Strong IT skills including use of Word, Excel, Outlook, PowerPoint, databases and online systems
*Have strong negotiation skills
If you are interested in this role please apply online for consideration.
Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.
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