Becoming a Learning Officer with Knowledgepool:
Capita is looking for a Learning Officer to proactively consult with key stakeholders to identify their learning needs, their learning strategy, preferred mode of delivery and expected performance impact, matching these requirements to our direct delivery capabilities, associates or suppliers. You will also deliver learning needs including projects and programmes.
Location: Fort Dunlop - Birmingham
What you will do:
Work within a team servicing customers, providing expert knowledge to ensure that we delight customers, meeting or exceeding all KPIs and SLAs
Take a creative approach to problem solving on customer service issues
Attend weekly calls and monthly reviews with customers to drive customer satisfaction
Process bookings, amendments and cancellations via multiple contact channels
Take responsibility for large scale programmes/requirements for customers
Qualify, plan and design the project/programme and proactively monitoring its progress
Create a schedule of events based on required dates/locations
Proactively negotiate with suppliers in line with customer operational model
Develop an effective relationship with all internal and external stakeholders
Develops a good understanding of the Learning Industry including what "good" learning design and delivery looks like.
Maintain an up to date personal development plan
Your experience will include:
Managing difficult conversations and difficult decisions
Strong Customer Service, interpersonal and communication skills
Organised, motivated with good time management skills & the ability to work under pressure
Willingness to learn and adaptable to change
Excellent English oral and written communication
Innovation and Continuous Improvement
High level of attention to detail
Knowledgepool, part of Capita plc, is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.
Knowledgepool are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day's holidays, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
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